From opening an account to making a withdrawal, betting rules to bonus usage — all your answers in one place.
Select the category that best matches your issue below.
Everything you need to know about creating a new account, recovering a forgotten password, and completing verification.
How to deposit and withdraw via Mobile Pay, Nagad, Rocket, and bank transfer.
Welcome bonus, cashback, free bet, and promo code usage guidelines.
Rules and guidelines for live betting, cashout, parlays, and various bet types.
Download and install the mobile app, and troubleshoot device-related issues.
Information on account security, identity verification, and data privacy.
Details on VIP tiers, points system, and exclusive member benefits.
A guide to setting limits, self-exclusion, and building responsible betting habits.
Opening an account at 12okbajee only takes a few minutes.
Go to the 12okbajee registration page and enter your mobile number or email. You can register directly with a Bangladeshi number.
An OTP code will be sent to your mobile number. Enter it in the designated field to complete verification. The code typically arrives within 1 minute.
Choose a strong password — use a mix of uppercase and lowercase letters, numbers, and special characters, with a minimum of 8 characters.
Enter your real name, date of birth, and address. This information is required when making withdrawals, so make sure it's filled in accurately.
For large withdrawals, you may be asked to submit a copy of your national ID or passport. Getting this done once saves you the hassle later.
All deposit and withdrawal methods available at 12okbajee are listed below.
| Payment Methods | Minimum | Maximum | Processing Time | Status |
|---|---|---|---|---|
| Mobile Pay | ৳500 | ৳50,000 | Instant | ✓ Active |
| Nagad | ৳500 | ৳50,000 | Instant | ✓ Active |
| Rocket | ৳500 | ৳30,000 | Instant | ✓ Active |
| Bank Transfer | ৳1,000 | ৳5,00,000 | 1–3 hours | ✓ Active |
| Credit/Debit Card | ৳1,000 | ৳2,00,000 | 15–30 minutes | ✓ Active |
| Crypto | $10 | Unlimited | 10–30 minutes | ✓ Active |
The name on your payment method must match the name registered on your account when making a deposit. Deposits sent from someone else's number may take longer to verify.
| Payment Methods | Minimum | Maximum (Daily) | Processing Time | Fee |
|---|---|---|---|---|
| Mobile Pay | ৳500 | ৳50,000 | 30 Minutes | Free |
| Nagad | ৳500 | ৳50,000 | 30 Minutes | Free |
| Bank Transfer | ৳1,000 | ৳5,00,000 | 1–2 business days | Free |
| Crypto | $20 | Unlimited | 1–3 hours | Network Fee |
Before requesting a withdrawal, make sure your KYC verification is complete. Without it, your withdrawal may be delayed.
Running into issues on any online platform is perfectly normal. Sometimes a deposit gets stuck, sometimes you forget your password, and sometimes bonus terms can be confusing. 12okbajee's Help Center is here to support you through any situation like this.
Among the most commonly reported issues on the platform are pending deposits, delayed withdrawals, unmet bonus wagering requirements, and suspicious account logins. 12okbajee's support team is trained to handle all these matters and works to resolve them as quickly as possible.
Live chat is available 24 hours a day. You can chat in Bengali, so there's no language barrier. A support agent typically responds within 2 minutes. For more complex issues, a ticket system is also available where you can attach screenshots and supporting documents.
One important thing to keep in mind for deposit issues — always save your transaction ID or a screenshot after sending money. Having that on hand helps the support team resolve problems much faster. 12okbajeeDeposits are usually credited instantly, though delays on the bank's end may occasionally take 1–3 hours.
Bonuses can be confusing. Welcome bonuses, reload bonuses, cashback — each comes with its own terms. In most cases, you'll need to place a certain amount in bets before using bonus funds, which is known as the wagering requirement. 12okbajee's Help Center has the full terms and conditions for every bonus.
For added security, enabling Two-Factor Authentication (2FA) keeps your account significantly safer. There's also an option to instantly lock your account if any suspicious login activity is detected. In either case, you should contact support right away if anything seems wrong.
Mobile app users may occasionally run into cache issues. If the app is slow or won't load, try closing it and reopening it first. If that doesn't help, clear the app cache from your phone's settings. This resolves the problem in most cases.
The 12okbajee support team is always here for you.
The fastest way to get help. Chat directly with our agents in Bengali.
Avg. 2-min responseFor complex issues, send a detailed email — you can also attach screenshots and documents.
support@12okbajee.betJoin our official Telegram channel for updates, offers, and support.
Available 24/7Log in to your account and open a support ticket. A full record of all conversations will be saved.
Response within 12 hoursThe most frequently asked questions at our Help Center.
Our Bengali-speaking support team is at your service 24 hours a day, 7 days a week.